1. Order Processing Time

Orders are usually processed after payment confirmation. Standard products may be processed faster, while customized or personalized items may require additional production time before dispatch.

2. Dispatch Timeline

• Regular products: Usually dispatched within 1 to 3 business days.
• Custom printed products: Usually dispatched within 2 to 5 business days.
• Bulk orders: Dispatch timeline may vary based on quantity and requirements.

3. Delivery Timeline

Delivery time depends on your location, courier availability and seasonal demand. Most deliveries are completed within estimated courier timelines after dispatch.

• Local / Nearby Cities: 1 to 3 business days
• Within Tamil Nadu: 2 to 5 business days
• Other States in India: 3 to 7 business days

4. Shipping Charges

Shipping charges may vary based on order value, package size, weight, destination and promotional offers. Final shipping charges (if any) will be shown during checkout.

5. Tracking Orders

Once your order is dispatched, tracking details may be shared through SMS, WhatsApp, email or your order account page (where available).

6. Address Accuracy

Customers are responsible for entering correct shipping details including: name, mobile number, house number, street, landmark, city, state and PIN code. Incorrect details may delay delivery or cause return shipments.

7. Delays Beyond Our Control

Delivery delays may happen due to weather conditions, holidays, transport disruptions, remote area limitations or courier partner issues. We appreciate your patience in such situations.

8. Failed Delivery Attempts

If the courier cannot deliver due to unavailable recipient, wrong address or unreachable phone number, re-delivery charges may apply where necessary.

9. Damaged Package on Arrival

If a package arrives visibly damaged, please take photos immediately and contact our support team as soon as possible for assistance.

10. Contact Us